Razer Blade woes round 2, the Amazoning

So if you aren’t familiar with my pain trying to buy a Razer Blade from the Razer Store, I suggest reading it… it’s a hilarious good time of a comedy of errors.

(Note, only reason any of the below really matters is I want this thing sorted and ready before I fly to Tokyo early AM Thursday.)

After giving up on the Razer store, I move on to Amazon.com once I learn in the 11th hour, Friday morning, that they carry them. I quickly placed an order at 1pm PST with next-day shipping for 9.99 (god bless Prime!)

At 2:30 PM on Sunday I get notification it has shipped, this gets me really excited, since I bought next-day shipping! However I look on Amazon.coma and it still shows an estimated delivery date of Tuesday. What?

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I check the UPS tracking number on UPS’s site instead of amazons to see what it shows for comparison.. it shows it as a 2-day package with delivery due Wesdnesday.

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WHAT?!

I figure I may as well call Amazon and see what happens, so at 8pm Sunday I give them a ring. A very nice lady tried to help me and offers to call UPS and see what she can do. She puts me on hold, while checking with UPS, but I end up being able to overhear the conversation plain as day. Their UPS agent informs her that only a label had been made, but there had been no movement on the package itself and they had not yet taken possession of it. They are anticipating actually having the package Monday morning.

THEN WHY DID THEY TELL ME IT SHIPPED?!

She also said that “the shipping had been ordered for 2 day, so a wed delivery is the correct estimate.” Her only suggestion for expediting it was to contact the Amazon shipping department at the warehouse in question and have them manually change it to next day (for a tuesday delivery) by creating a new label before UPS takes possession of it. If that wasn’t done in time, she said, there was nothing UPS could do about it as 2-day shipping was already locked on that label and can’t be changed once possession is taken.

She comes back to me and relays some of this (minus the part about Amazon buying a 2 day label) and was nice enough to offer to try to contact shipping herself and fix this for me, but they are closed till tomorrow and she is not in until 2pm EST. I asked if she could hand this off to someone who will be in sooner, and she said she would offer to try but that realistically the only way she is certain this will be reliably followed up on is if she does so herself once she is in. (Which logic would tell the astute reader is going to be too late to change things.)

Reluctantly, I tell her I guess we’ll just let things lie where they are right now, and I’ll wait to hear from her sometime tomorrow afternoon.

Considering I paid amazon for next day shipping on an in-stock item on 1pm on a Friday afternoon.. I’m a little peeved!

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(Amazon’s shipping reliability is getting consistently more and more unreliable… -_- I’ve had over 11 credits to my account for delayed shipments in the last 12 months.)

 

UPDATE- Monday 1:30pm PST: So, no call yet from Amazon following up on the issue, but I got an urge while relaying this story to a friend to check the UPS tracking number just to see if anything changed before I published this post. Lo and behold, it looks like Amazon managed to fix it before UPS took possession! The Expected delivery has changed from “By end of day Wednesday” to “Early Tuesday”!

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I’m going to withhold my elation and celebration until it is actually in my hands, but things are starting to look promising!